Frequently Asked Questions (FAQ)

INOTEL ELECTRIC

Frequently Asked Questions (FAQ)

1. Do your products have a warranty?

Yes, all our products come with a 2-year warranty. During the warranty period, we offer free repair or replacement services for any manufacturing defects that may occur in our products.

2. Can I get a quote for solutions tailored to my needs?

You can contact us using the information on our contact page for projects you need. Our customer representatives will guide you in this regard.

3. What are your return and exchange conditions?

For return and exchange processes, the product must be unused and in its original packaging, and there should be no user-induced faults.

4. What payment methods do you accept?

We accept credit cards, debit cards, bank transfer/EFT, and cash on delivery. You can also consider installment payment options from our partner banks.

5. Do you ship internationally?

Yes, we ship to many countries worldwide. For detailed information on international shipping fees and delivery times, please contact our customer service.

6. How can I get information about the stock status of your products?

The stock status is not indicated on the product pages of our website. For detailed information about stock status, please contact our customer service. If you are considering bulk purchases, you can request a delivery date.

7. How can I reach customer service?

You can reach our customer service at info@inotelelk.com or by calling 0312 750 09 18. Our working hours are weekdays from 08:30 to 18:00.